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Operations Management

 Some practical aspects of Operations Management in a Business:


Any full scale operations of a business will have many departments that help focus and function on their given objectives.
Accounts & Finance, Production & Process, Stores, Sales & Marketing, Admin & HR, Logistics & Warehousing, may be many more to add.
For any efficient Operations Management, professionals with relevant field experiences are hired or in some cases, freshers are also trained in some specific departments & related activities.
Though any given Operations if well defined with SOPs & systems can remain preforming at its excellence, the key still lies in identifying skills & limitations of the work force.
As much as every department HOD may have to run a valid skill metrics for every individual in their team, the highest & lowest deliverable that can be achieved by either of the team members should be realized & reasserted.
For example, if an account officer is able to process, 35 transactions in a day, there might be days when he had over 70 transactions on his desk & he only processed 35, while some days the same person may be able to finish all 70 transactions within 4 to 5 hours.
What causes these huge output variance may remain a key subject of study for the HOD & they should be on look to find opportunities to not only identify such variances, but also should be able to narrow down the reason and think through for the solutions. Though there might be 101 personal reasons for any individual that may have resulted into these variance, nevertheless they odd to have to be identified & addressed if not resolved.
Operations Management is then about deploying right skills at in right profiles & provide a balance in expectations along with individual deliverables, like popularly said, if a fish will be given a task of climbing a tress, then it will not only fail but may even die.
Modern day Managers responsible for Operations may have to deliberate on emotional intelligence that can help them optimize the available resources and skills, so that they can achieve consistency in the results they are aiming at while the Human Resources responsible to bring about the desired results are motivated & encouraged to do so without being challenged to do what they are not capable of doing.

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